Privacy Policy

At QuteHealth, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and postal address
• Payment and billing information
• Account credentials
• Communication preferences

Usage Information

• Browser type and version
• Device information
• IP address and location data
• Pages visited and time spent on our website
• Referring website addresses

2. How We Use Your Information

We use the collected information for:

• Processing and fulfilling your orders
• Communicating with you about products, services, and inquiries
• Improving our website, products, and services
• Sending marketing communications with your consent
• Complying with legal obligations
• Detecting and preventing fraud
• Analyzing website usage and trends

3. Legal Basis for Processing

Under the UK GDPR and Data Protection Act 2018, we process your personal data based on:

• Consent: When you provide explicit consent for specific purposes
• Contract: When processing is necessary to fulfill our contract with you
• Legal obligation: When we must comply with legal requirements
• Legitimate interests: When processing is necessary for our legitimate business interests

4. Information Sharing and Disclosure

We may share your information with:

• Service providers who assist with business operations
• Payment processors for secure transaction handling
• Shipping and logistics partners for order delivery
• Marketing platforms with your consent
• Legal authorities when required by law

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your data.

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office

To exercise these rights, please contact us at [email protected]

9. Marketing Communications

With your consent, we may send you marketing communications about products, offers, and news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

12. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated revision date. Your continued use of our services after changes indicates acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: